Even with our Bill Pay Plus service, you get much more than you would with a typical bill-pay service. Compare Paytrust to bank bill-pay services. You'll see why more people have chosen Paytrust for their bill management needs than any other similar service.

Please note: Your monthly service fee is automatically debited each month from the default payment account you specify. A notice from Paytrust will appear in your Outbox seven days prior to the due date and will be filed once the payment is made.



Who authorizes payment amounts and dates?
Only you can authorize payments. You have complete control over whom you are issuing a payment to, the exact payment amount, when the payment should be sent or whether to pay the bill at all. If you have a flat fee or regularly occurring bill that you would like to have paid each month, Paytrust can be instructed to do it for you automatically. Please note: Your Paytrust service fee will be automatically debited from your default payment account each month.



Can I use Paytrust to pay anyone?
You can use Paytrust to pay anyone with a U.S. mailing address. To issue a payment from the Paytrust Bill Center, you will need to set up a Payee Profile. Most payees are Business Payees, and many of them can be found in our Common Payees database. Some payees may be a little more unique, such as a neighborhood lawn service or a friend you wish to give a gift check. You can enter complete contact information into a Personal Payee Profile, and we can issue payment to anyone you want. Please note: certain payments, such as tax payments to the IRS are discouraged, but may be scheduled at your own risk.



Can I still see the details of my bill before I approve it?
Yes, Paytrust provides both summary and detail information for your bills. You can view or print a full image of the bill at any time.



Can I print a copy of my bill?
Yes, it's easy to print a copy of any of your bills in the Paytrust Bill Center. Just click on your browser's Print icon.



Is Paytrust compatible with Quicken, Microsoft® Money and Excel?
Paytrust integrates with leading personal financial management software, including Quicken, Microsoft® Money and Excel. It's simple to merge your bill payment data with the rest of your financial records. From the Paytrust Bill Center, select the format that you would like to download your payment data into. You can choose the Quicken and Microsoft Money QIF file format, or the Microsoft Excel CSV format.



What happens if I have a dispute with a payee?
If you have an issue with a specific charge on a bill, you will need to contact your payee directly, just as you do today. You can pay whatever amount you like while you are disputing a specific item or charge, or even decide whether to pay the bill at all.



Is Paytrust available in my area?
Paytrust is currently available anywhere in the United States. Due to banking rules and Internet security restrictions, the Paytrust service is not currently available in any other countries. U.S. subscribers can access the Paytrust Bill Center to receive and pay their U.S. bills, even while traveling abroad.



How can I get help or have a question answered?
If you experience difficulty with the service, or if you have questions about your account, click here to contact us. Our staff of trained support representatives is available to assist you from 8 a.m. to midnight EST. In the Bill Center, Paytrust also features rich, context-sensitive online help that can answer most typical questions.



Can I access my bank account balance through Paytrust?
Yes. Our innovative SmartBalance™ feature gives you secure access to your online bank account information and combines it with your Paytrust payment history to give you a complete and accurate snapshot of your balance. With SmartBalance you get the most updated and accurate picture of your bank balance – all without leaving the Paytrust site – and all for no additional cost! Use of SmartBalance requires that you have an online bank account with one of the SmartBalance enabled banks. For a complete list of the banks that are enabled to work with SmartBalance, click on the SmartBalance button within the Paytrust Bill Center.



What is my billing address with Paytrust?
Upon enrollment, you will be assigned a unique P.O. Box number at Paytrust's state-of-the-art mail processing center in Sioux Falls, SD.

For bills you have redirected to the Bill Center, this will be your billing address. Some merchants ask for a billing address to confirm credit card purchases made by telephone or over the Internet. In addition, your payees may reference this address when verifying your account or identity with them.

For SmartBills and bills you receive at home, your billing address will not change.

Tax payments and court-ordered payments are discouraged and made at your own risk and with no guarantee. Payments to payees outside of the United States are not allowed through this service.





Terms, conditions, features, pricing and service options are subject to change.